Terms and Conditions

Last updated / Effective: 15 September 2026 (version 2026-09-15)

These Terms and Conditions ("Terms") are the agreement between you and us for your use of VeeWise. Please read them. They are written in plain language, but they are legally binding.

By creating an account, accepting an invite, or using VeeWise, you agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy. If you do not agree, please do not use VeeWise.

#1. Who we are (company information)

VeeWise is provided by:

In these Terms, "we", "us" and "our" mean Genix Trading Enterprises (Pty) Ltd, trading as Smart Solutions Namibia. "You" means the person or business using VeeWise. "VeeWise" or the "Service" means the VeeWise software, website and apps.

For VeeWise, we are not a member of any self-regulatory body and do not subscribe to any industry code of conduct.

#2. Description of the service

2.1 VeeWise is online livestock management software. You use it in a web browser at app.veewise.com, or install it on your phone as an app. It helps farmers keep records of their animals and farm work.

2.2 At the time of these Terms, VeeWise includes:

• an animal roster with saved views, bulk actions and weight charts;
• groups that update themselves by rules, and groups you pick by hand;
• camps with head counts;
• reader sessions and stock takes;
• imports from Tru-Test XR5000 backup files, stick-reader CSV files and a Datamars Livestock cloud connection, with screens to review and check imported data;
• a visual automation editor, where you can simulate a flow before you switch it on;
• team roles and email invites;
• export of all your farm data (ZIP or CSV) at any time;
• notifications in the app and by email;
• a phone app that can capture records while offline and send them when you are back online;
• farm screens in English or Afrikaans.

2.3 VeeWise works with sheep, goats and cattle.

2.4 Each farm's data is kept separate from every other farm's data, and this is enforced inside the database.

2.5 VeeWise is a record-keeping and management tool. It does not give veterinary, financial, legal or regulatory advice. You remain responsible for your own animal health, traceability, and compliance decisions, and for any official submissions you must make.

2.6 We improve VeeWise over time and may add, change or remove features. If a change takes away a core feature, we will tell you by email and in the app at least 30 days before we remove it, unless it must be removed sooner for security reasons or because the law requires it. You can export your Farm Data at any time (section 13.4).

#3. Delivery and service activation

3.1 VeeWise is online software. Nothing physical is shipped or delivered to you.

3.2 Free accounts: when you sign up, your account is activated as soon as you confirm your email address using the link we send you. You can then create your farm and start using VeeWise straight away.

3.3 Paid plans (when they are offered) are activated as soon as your payment is confirmed. We will send you a confirmation email and a tax invoice for the payment.

3.4 Team members you invite get access when they accept the email invite. For a time, we may limit new sign-ups to people who have been invited.

3.5 If you do not receive a verification or confirmation email within a few minutes, check your spam folder, then contact us using the details in section 22.

#4. Where VeeWise is offered

4.1 VeeWise is offered worldwide, except in any country or to any person where offering it is prohibited by law or by sanctions that apply to us.

4.2 You may not use VeeWise if you are a person or business that we are not allowed to deal with under such laws or sanctions.

4.3 You are responsible for making sure that your use of VeeWise is lawful where you are.

#5. Accounts and eligibility

5.1 You must be at least 18 years old, or older if the age of majority where you live is higher, and able to enter into a binding contract.

5.2 If you use VeeWise for a business, farm, trust or company, you confirm that you are allowed to accept these Terms for it.

5.3 Give us accurate information and keep it up to date, especially your email address. We use it for important notices.

5.4 Keep your password secret and use a strong password that you do not use anywhere else. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.

5.5 You may invite other people, such as workers or a farm manager, to your farm and give them a role. You are responsible for their use of your farm on VeeWise.

#6. Prices and early access

6.1 VeeWise is free during early access. No card is needed, and we do not take any payments today.

6.2 There are no automatic charges on any account today. We cannot charge you, because no payment details are collected.

6.3 If we introduce paid plans, we will announce them and their prices at least 30 days before any charge applies, by email and in the app. Nothing will be charged unless you choose a paid plan, agree to its price at checkout, and pay for it. A trial never asks for card details and never turns into a charge by itself.

6.4 Prices for paid plans will be shown in Namibian Dollars (NAD) and will exclude Value-Added Tax (VAT). Namibian VAT (currently 15%) will be added where it applies. Before you pay, checkout will show the full amount payable in NAD, including any VAT and other charges. We will issue a tax invoice for every payment.

6.5 If we change the price of a paid plan, we will give you at least 30 days' notice. The new price will apply from your next billing period after the notice period ends. You may cancel before then.

#7. Payment options

7.1 Today: VeeWise takes no payments. There is nothing to pay.

7.2 When paid plans launch: you will be able to pay with Visa and Mastercard credit and debit cards, processed by DPO Pay. We will update these Terms if we add other payment options.

7.3 Paid plans will be billed in advance for the period you choose (for example monthly or yearly). If a plan renews automatically, checkout will say so clearly before you pay, and you can cancel before the next renewal.

7.4 If a payment fails, we may pause your farm's paid features after giving you notice. Your data will not be deleted because a payment failed, and you can still export it.

#8. Card acquiring and payment security

8.1 Card payments will be processed by DPO Pay by Network International (Virtual Card Services Namibia (Pty) Ltd t/a Network), our payment service provider.

8.2 DPO Pay is a PCI DSS Level 1 compliant payment service provider (Level 1 is the highest level of the card industry's data security standard). Card payments will use 3-D Secure where your card issuer supports it, so your bank may ask you to confirm the payment.

8.3 You will enter your card details on DPO Pay's secure payment page. VeeWise will never see or store your full card number, expiry date or security code.

8.4 Your customer details (such as your name, email and invoices) will be stored by us separately from your card details, which will be held only by DPO Pay.

8.5 All connections to VeeWise and to DPO Pay are encrypted with TLS (the padlock in your browser).

#9. Transaction currency and merchant country

9.1 Our merchant outlet is in Namibia.

9.2 All transactions will be charged in Namibian Dollars (NAD).

9.3 If your card is in another currency, your bank will convert the amount and may charge you conversion or foreign transaction fees. These fees are between you and your bank.

#10. Returns, refunds and cancellation

10.1 Because VeeWise is online software, there is nothing to return.

10.2 In short:

• nothing is charged during early access, and you can close your account at any time;
• once paid plans launch, your first paid payment can be refunded in full within 7 days, no questions asked;
• monthly plans can be cancelled at any time and run to the end of the paid month;
• yearly plans can be cancelled at any time: paid features end on the day you cancel, and unused whole months are refunded pro rata;
• duplicate or wrong charges are always refunded in full;
• we tell you within 5 business days whether a refund is approved, and pay approved refunds within 30 days of your request.

10.3 The full rules, and how to ask for a refund, are in our Refund and Cancellation Policy. That policy forms part of these Terms.

#11. Customer privacy

11.1 We respect your privacy. Our Privacy Policy explains what personal information we collect, why, who we share it with, how long we keep it, and your rights.

11.2 We do not sell personal information, and we do not use your farm data for advertising.

#12. Acceptable use

You agree not to:

• use VeeWise for anything unlawful;
• upload data you have no right to use, or that breaks someone else's rights;
• try to get into another farm's data, or any part of VeeWise you are not allowed to access;
• probe, scan or test VeeWise for weaknesses, or get around its security, unless we have agreed to it in writing;
• overload, disrupt or damage VeeWise, or upload malicious code;
• copy, scrape, reverse engineer or decompile VeeWise, except where the law allows this despite this clause;
• resell VeeWise or offer it to others as your own service without our written agreement;
• create accounts in bulk or with false details.

#13. Your data

13.1 You own your farm data. All the farm and animal records you enter or import ("Farm Data") belong to you. We do not claim ownership of them.

13.2 You give us permission to store, copy, process, back up and display your Farm Data only so that we can run VeeWise for you, support you, and meet our legal duties.

13.3 For personal information inside your Farm Data (for example the names of workers), you decide what is recorded and why. We process it on your behalf, as explained in our Privacy Policy.

13.4 You can export all your Farm Data at any time, as ZIP or CSV files, from inside VeeWise. This does not depend on paying.

13.5 We may produce combined statistics that cannot identify you, your farm or any person (for example the total number of animals on VeeWise). These statistics are not Farm Data.

13.6 Please keep your own exports of important records. We back up VeeWise every night, but no system is perfect.

#14. Connections to other services

14.1 Some features connect to other services, such as your Datamars Livestock account. A connection only works if you switch it on and authorise it.

14.2 When you switch on a connection, you allow us to exchange the data needed with that service for you. That service's own terms and charges apply. You can switch a connection off at any time.

14.3 We are not responsible for services we do not control, or for data that is wrong in the other service.

#15. Our intellectual property

VeeWise, its software, design and name belong to us or our licensors. These Terms give you the right to use VeeWise while your account is active. They do not transfer any of our intellectual property to you.

#16. Availability and disclaimers

16.1 We work hard to keep VeeWise available, correct and secure. But VeeWise is provided "as is" and "as available". We do not promise that it will always be available, free of errors, or suitable for every purpose.

16.2 Maintenance, updates, internet and power problems, other providers' outages, and events beyond our reasonable control can affect VeeWise.

16.3 To the extent the law allows, we exclude all warranties that are not written in these Terms.

#17. Responsibility and limitation of liability

17.1 Your responsibility. You are responsible for the accuracy of the data you enter or import, for decisions you make using VeeWise, for the people you invite to your farm, and for complying with the laws that apply to your farming and your records.

17.2 Our responsibility. We are responsible for providing VeeWise with reasonable care and skill, for keeping your data secure as described in our Privacy Policy, and for doing what these Terms say we will do.

17.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for fraud, gross negligence or wilful misconduct, or for death or personal injury caused by our negligence.

17.4 Subject to section 17.3, and to the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, income, livestock value, business or goodwill;
• we are not liable for loss of data, unless the loss is caused by our failure to keep to the security and backup commitments in these Terms or our Privacy Policy. If data is lost, we will use reasonable efforts to restore it from our backups; and
• our total liability to you for all claims in any 12-month period is limited to the greater of the fees you paid us for VeeWise in the 12 months before the claim, or NAD 1,000.

17.5 You agree to compensate us for reasonable losses and costs caused by your breach of these Terms, your misuse of VeeWise, or data you upload that breaks the law or someone else's rights. This does not apply where the loss was caused by our own breach or negligence.

17.6 Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded. This includes Namibia's Electronic Transactions Act, 2019, South Africa's Electronic Communications and Transactions Act (ECTA) and Consumer Protection Act (CPA), and the consumer protection law of the country where you live.

#18. Suspension and termination

18.1 By you. You may stop using VeeWise and close your account at any time. See our Refund and Cancellation Policy for how.

18.2 By us. We may suspend or close an account if you seriously break these Terms, if the law requires it, or if it is needed to protect VeeWise or other users. Where it is practical and lawful, we will warn you first and give you a chance to fix the problem.

18.3 Your data after closure. You can export your Farm Data before your account is closed. After closure we keep your Farm Data for 30 days, so that you can still ask us for an export, and then delete it. Copies in our backups are removed as those backups expire, within 12 months. Our Privacy Policy gives the details.

18.4 Sections that by their nature should continue after closure (for example sections 13, 16, 17, 19 and 21) continue to apply.

#19. Governing law, disputes and domicilium

19.1 These Terms are governed by the laws of the Republic of Namibia.

19.2 The courts of Namibia have jurisdiction over disputes about these Terms or VeeWise. This does not take away any right you may have to bring a claim where you live under consumer protection law that applies to you.

19.3 Please contact us first. Most problems can be solved quickly by talking to us. We do not subscribe to any alternative dispute resolution code. If we cannot solve a dispute together, either of us may take it to a court that has jurisdiction under section 19.2.

19.4 We choose as our address for legal notices and the service of legal documents (domicilium citandi et executandi): Portion 23 of Farm Quarzriff, Grunau, Karasburg District, Namibia.

#20. Changes to these Terms

20.1 We may update these Terms from time to time. The version date at the top always shows which version applies.

20.2 For a material change (a change that affects your rights, your obligations or what you pay), we will give you at least 30 days' notice by email and in the app before it takes effect.

20.3 If a change is required urgently by law, or only fixes wording or updates our contact details, it may take effect sooner. We will still tell you about it as soon as reasonably possible.

20.4 If you do not agree with a change, you may close your account before it takes effect. If you keep using VeeWise after the change takes effect, the new Terms apply to you.

#21. General

21.1 These Terms, our Privacy Policy, our Refund and Cancellation Policy, and any plan details you accept, are the whole agreement between you and us about VeeWise.

21.2 If any part of these Terms cannot be enforced, the rest remains in force.

21.3 If we do not enforce a right straight away, we do not give it up.

21.4 You may not transfer your account or these Terms to someone else without our written consent. We may transfer them as part of a reorganisation, merger or sale of our business, as long as your rights are not reduced.

21.5 We send notices to the email address on your account. You can send notices to us at the contact details below.

21.6 Duration. There is no minimum contract period. These Terms apply for as long as you have an account. A paid plan runs for the billing period you choose and can be cancelled as set out in our Refund and Cancellation Policy.

21.7 Keeping a record. These Terms, our Privacy Policy and our Refund and Cancellation Policy are published at veewise.com/terms, veewise.com/privacy and veewise.com/refunds, where you can save or print them at any time. If you ask, we will email you a copy of the version you accepted. When paid plans launch, we will email you a confirmation and a tax invoice for every payment.

#22. Contact details