Refund and Cancellation Policy

Last updated / Effective: 15 September 2026 (version 2026-09-15)

This policy explains how cancellations and refunds work for VeeWise. It forms part of our Terms and Conditions.

#1. Where things stand today

• VeeWise is free during early access.
• We take no payments. No card is needed and nothing is charged to anyone.
• You can close your account at any time. Email us at the address in section 11 and we will close it. You can export all your farm data first, from inside VeeWise.

Because nothing is charged today, there is nothing to refund today. The rest of this policy sets out the rules that will apply once paid plans launch. We will announce paid plans at least 30 days before any charge applies.

#2. Free use

• VeeWise is free during early access.
• If we offer a free plan after early access, using that free plan will never cost anything.
• Nothing is ever charged unless you choose a paid plan, agree to its price at checkout, and pay for it.

#3. Trials

• If we offer a trial of a paid plan, the trial never asks for your card details and never turns into a charge by itself.
• To keep paid features after a trial, you must choose a paid plan and pay for it.
• If you do not, the trial's paid features simply end. Your data is kept and you can still export it.

#4. Your first payment: 7-day full refund

If you are not happy, you can ask for a full refund of your first paid payment within 7 days of that payment. No questions asked. When you use this refund, that plan is cancelled and its paid features stop.

#5. Monthly plans

• You can cancel at any time online.
• Your paid features stay active until the end of the month you have already paid for. After that you are not charged again.
• We do not give refunds for part of a month, except as set out in sections 4, 7, 8 and 13.

#6. Yearly plans

• You can cancel at any time online.
• Your paid features end on the day you cancel.
• We refund the unused whole months of your year, calculated pro rata. For example, if you cancel 4 months and 10 days into a yearly plan, we refund 7 months.

#7. If we cannot provide the service

If we cannot provide VeeWise as promised, or we fail to keep to our Terms and Conditions and do not put it right, we will give you a full refund of what you paid for the period affected.

#8. Duplicate or wrong charges

If you are charged twice, charged the wrong amount, or charged when you should not have been, we will refund the incorrect amount in full. Please tell us as soon as you notice.

#9. How refunds are paid

• We tell you within 5 business days of receiving your request whether your refund is approved.
• We pay approved refunds within 30 days of the day you asked for the refund (for a cancellation under a legal cooling-off right, within 30 days of the day you cancelled).
• Refunds are paid back to the card you paid with, through DPO Pay, the payment provider we will use for card payments. If that is not possible (for example because the card has been cancelled), we will pay the refund into a bank account in your name after confirming who you are.
• We will confirm every refund by email, with a refund reference.
• Refunds are paid in Namibian Dollars (NAD). If your card is in another currency, your bank's exchange rate may make the amount on your statement differ slightly from the original charge.
• We do not pay refunds in cash.

#10. How to cancel

Today (early access): email us at the address in section 11 and ask us to close your account. Please send the email from the address you use to sign in, and tell us the name of your farm.

Once paid plans launch: cancel your plan online in your account or farm settings in VeeWise, or email us. We will confirm the cancellation by email.

What happens when you cancel a paid plan:

• Monthly plans: paid features stay active until the end of the month you have already paid for.
• Yearly plans: paid features end on the day you cancel, and we refund the unused whole months (section 6).
• Cancelling a paid plan does not delete your farm or your data. Your farm moves to a free plan if we offer one, and you can always export your data. If you also want your account closed, tell us.

#11. How to ask for a refund

Email peet.vanstaden@smartsolutions.com.na with:

• the email address you use to sign in to VeeWise;
• the name of your farm;
• the date and amount of the payment, and the invoice number if you have it;
• the reason for the refund (not needed for the 7-day first-payment refund).

We will reply, and tell you whether the refund is approved, within 5 business days. Approved refunds are paid as set out in section 9.

#12. Your data after cancellation or closure

• You can export all your farm data at any time, as ZIP or CSV files, from inside VeeWise. This does not depend on paying.
• Cancelling a paid plan does not delete any data.
• If your account is closed, we keep your farm data for 30 days, so that you can still ask us for an export, and then delete it.
• Copies in our backups are removed as those backups expire, within 12 months. See our Privacy Policy.

#13. Your legal rights

Nothing in this policy limits rights you have by law that cannot be excluded. This includes your rights under Namibia's Electronic Transactions Act, 2019, the cooling-off right in section 44 of South Africa's Electronic Communications and Transactions Act (ECTA), your rights under South Africa's Consumer Protection Act (CPA), and any consumer protection law that applies where you live. Where the law gives you more than this policy, the law applies.

#14. Merchant and contact details